OUR PRIVACY POLICY

Welcome to ElectraMetrics! We are committed to protecting your privacy and ensuring you have a positive experience on our website and in using our services. This Privacy Policy applies to ElectraMetrics' products and services and covers our treatment of information that we collect when you are on our site and when you use our services. This policy does not apply to the practices of companies that ElectraMetrics does not own or control, or to people that ElectraMetrics does not employ or manage.

Throughout this policy, "we", "us", "our", and "the company" refer to ElectraMetrics Ptd Ltd (ABN 39 674 931 232), the entity responsible for managing this privacy policy and handling your personal information. "You", "your", "client", and "user" refer to individuals including our clients who interact with our services, website, or products and whose personal information may be collected, processed, or stored.

INFORMATION WE COLLECT

Information You Provide to Us

• Account Information: When you create an account to use our products and services, we collect personal information such as your name, email address, and password.
• Device Information: We collect information from and about the devices you use to access our services.
• Content Information: We collect content that you create, upload, or receive from others when using our services.

Information We Collect as You Use Our Services

• Usage Information: We collect information about how you use our services, such as the types of content you view or engage with, or the frequency and duration of your activities.
• Log Information: When you use our services or view content provided by us, we automatically collect and store certain information in server logs. This includes details of how you used our service, IP address, device event information, and page requests.
• Location Information: We may use and store information about your location to provide features of our services.
• Cookies and Similar Technologies: We use various technologies to collect and store information, including cookies, pixel tags, local storage, and server logs.

HOW WE USE INFORMATION

We use the information we collect from all our services to provide, maintain, protect, and improve them, to develop new ones, and to protect the company and our users. We also use this information to offer you tailored content and solutions.

Providing Our Services

We use your information to deliver our services, for example, to process the images captured from the products and services we provide and present them to you through our platform.

Improving Our Services

We use the information that we collect for analytical purposes, to understand how our services are being used in order to make them better. This includes analysing user content and behaviour to improve the functionality and features of the products and services.

Personalised Experiences

We use the information we collect to personalise our services for you, including offering customer support and personalised features and to improve our advertising and marketing efforts.

Communication

We use your information to communicate with you about our services, let you know about any changes or improvements, and respond to your inquiries or feedback.

SHARING YOUR INFORMATION

ElectraMetrics Pty Ltd does not share your personal information with companies, organisations, or individuals outside of the company except in the following cases:

• With Your Consent: We will share personal information with companies, organisations, or individuals outside of the company when we have your consent to do so.
• For External Processing: We provide personal information to our affiliates or other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.
• For Legal Reasons: We will share personal information with companies, organisations, or individuals outside of the company if we have a good faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to meet any applicable law, regulation, legal process or enforceable governmental request.

YOUR PRIVACY CONTROLS

You have choices regarding the information we collect and how it's used:

• Review and Update: You can review and update your ElectraMetrics account information at any time by logging into your account.
• Adjust Your Settings: You can adjust your privacy settings to control what information we collect and how it is used.
• Data Deletion: You can request the deletion of your data from our services.

SECURITY

We work hard to protect our services and our clients from unauthorised access to or unauthorised alteration, disclosure, or destruction of information we hold. In particular:

• We encrypt many of our services using SSL.
• We review our information collection, storage, and processing practices, including physical security measures, to guard against unauthorized access to systems.
• We restrict access to personal information to our employees, contractors, and agents who need to know that information in order to process it for us and who are subject to strict contractual confidentiality obligations.

CHANGES TO THIS POLICY

Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice.

CONTACT US

If you have any questions about this Privacy Policy, please contact us at [email protected].

Effective Date: 30/03/2024